Job Description (Area Manager)

Summary

• The ultimate responsibility for safeguarding the financial success of multiple outlets and maintaining the reputation of the company.
• Manage all areas of the multi-unit restaurant operations, including training and retaining an excellent staff, delivering outstanding hospitality, food cost, labor cost, shared P&L responsibility.

Essential Duties & Responsibilities:

• Operational management: Organizing stock and equipment, ordering supplies and overseeing store maintenance, cleanliness and security.
• Financial management: Planning and working to budgets, maximizing profits and achieving sales targets set by head office, controlling takings in the stores.
• People management: Recruiting new staff, training and developing existing staff, motivating and encouraging staff to achieve targets, coordinating staff scheduling.
• Working to ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations.
• Ensuring high standards of customer service are maintained.
• Implementing, and instilling in their teams, company policies, procedures, ethics, etc.
• Handling customer complaints and queries.
• Implementing branded promotional campaigns including the handling of point of sale promotional materials, or devising your own promotional campaigns.
• Preparing reports and other performance analysis documentation.
• Reporting to and attending regular meetings with head office representatives.

Knowledge, Skills & Abilities:

• Well versed in MS Office and Intermediate excel skills
• Interest to learn new system/tools / processes
• Ability to work under pressure with stringent deadlines
• Team player
• Ability to maintain flexibility and openness in a rapidly changing environment

Minimum experience: 

• Must be from QSR Industry (Dominos, Pizza Hut, Dunkin Donuts , McDonalds )
• Total experience: Minimum 10 years.
• Must have experience in handling multiple outlets.

Job Description (Operations Manager)

Job Responsibilities:

•  Thorough understanding of customer needs and ensure that customers receive products and services. Use customer feedback tools & techniques in making decisions and improving restaurant performance.
• Demonstrate principles, leadership & sound business ethics. Regularly coaching staff to drive performance against objectives, provides ongoing and constructive feedback.
• Manage and ensure restaurant Annual Operating Plans are established and expectations met or exceeded.

Work Activities: 

Ensures that facilities and equipment are maintained to standards. Coordinates facility upgrades or equipment replacement. Resolves systemic inventory problems or supply issues with suppliers/vendors. Monitors restaurant Speed of Service (SOS) performance and provides coaching to unit management teams to meet performance targets. Oversees development and revision of weekly management schedules.

Works with RGMs to develop restaurant-specific Annual Operating Plans. Analyzes sales, labour, inventory and controllable(s) on a continual basis and coaches RGMs and Area Managers to take specific corrective action to meet or achieve margin and sales growth targets; establishes specific restaurant-level action plans where necessary. Trains and mentors subordinates on financial analysis and profitability tips. Reviews and prioritizes store capital expenditure requests and establishes common vendor relationship where scale can be leveraged. Resolves unit-level financial issues with concerned departments including Accounts Payable.

Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards. Tracks, analyzes, and identifies root cause of customer complaints and leads management team to implement systematic solutions.

Develops and updates market HR plans; forecasts staffing requirements and builds bench. Leads performance management process for all management and Team Members, ensuring adequate levels of performance feedback, timely performance appraisals, meaningful training and development planning and due process in resolving workplace disputes. Monitors the work environment in all units to ensure fair and equitable employee treatment as well as adherence to all company and legislated workplace regulations. Provides ongoing recognition of outstanding performance to motivate employees at all levels.

Job Description (Shift Manager)

Job Responsibilities:

• To plan and carry out operations of the store, so as to maintain smooth functioning of the store with focus on sales upgradation by maintaining high standards, in accordance with SOP
• Ensure upkeep of store premises & manage all the equipment of the store for smooth operational flow.
• Managing Store cost
• To carry out staff meeting at periodic intervals & ensure motivation of the team.
• Handling customer queries & staff concerns.
• Responsible for maintaining the various MIS reports like usage of food cost, sale report etc.
• Ensure training of the team members
• Plan and carry out Local sales marketing like door hanging, newspaper insertion, corporate calling etc.

Job Description
(Accounts Manager/ Assistant manager - Accounts & Finance)

Job Responsibilities:

• Accounts Manager/ Assistant manager - Accounts & Finance.
• TDS / GST / Income tax compliance 
• PF, PT & other complaince management
• Verification payroll & accounting
• ensure accurate monthly PNL
• Vendor Ledger Management
• Ledgers Reconciliation & Bank Reconciliation
• Preparation of Monthly MIS and variance analysis.
• Budgets and cash flow projections
• Compulsory Experience in Excel Formulas & Tally
• Plan and carry out Local sales marketing like door hanging, newspaper insertion, corporate calling etc.

Job Description (Store Manager)

Job Responsibilities:

• Manage entire operation of the assigned restaurant.
• Staff hiring for restaurant.
• Maintain critical standards for product and service quality, restaurant cleanliness and sanitation, and speed of service.
• Assist in the execution of the restaurants business plan as directed by the Management Team.
• To ensure that all standards are incorporated into the day-to-day operations of the restaurant.
• Ensure guest service in all areas meets or exceeds company standards. Cooperate with Marketing, Operations to respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained.
• Accurately complete designated duties such as inventory control, ordering of products, cash control.
• Assist in optimizing profits by controlling product and labor costs.
• In coordination with the Marketing, communicate and oversee the execution of product promotions, marketing initiatives and campaigns with the team in the store.
• Provide positive leadership to promote a strong teamwork environment and fun atmosphere. 
• Provide clear and timely communications of all activities throughout the assigned store and to the Management Team.
• Expected to exercise good judgment in decision-making and timely reporting of issues to the Management Team. 
• Support and adhere to Company's Standard of Operations, Marketing/Communications and Brand Identity.
• Plan and carry out Local sales marketing like door hanging, newspaper insertion, corporate calling etc.

Job Description (Trainee Manager)

Scope: 

• Responsible for increasing Company’s productivity by teaching right skills /new skills and knowledge to employees.
• This is done for employee development and attaining growth and standardization across levels.

Job Responsibilities:

• Collaborate with management to identify company training needs.
• Schedule appropriate training sessions.
• Oversee and direct seminars, workshops, individual training sessions, and lectures.
• Conduct OJT
• Plan and implement an effective training curriculum.
• Supervise training budgets.
• Prepare hard copy training materials such as module summaries, videos, and presentations.
• Train and guide new employees.
• Develop monitoring systems to ensure that all employees are performing job responsibilities according to training.

Requirements: 

• Bachelor’s Degree.
• Impressive communication, presentation, and interpersonal skills.
• A minimum of 3 years of proven experience in the same industry.
• Knowledge of the latest training techniques.
• Time management and organizational skills.
• Open to travel to store.